Frequently Asked Questions

If you have an unanswered question, feel free to contact me.

 

How long does it takes to groom my pet?

Estimated duration is provided in the grooming section. It depends on how co-operative and how matted your pet is. My priority is to make grooming experience pleasant and stress-free for your pet.

Do you do last minute appointment bookings?

Appointment slots are first come first served basis. Hence, it is recommended that you book at least 1-2 weeks in advance for weekdays and 3-4 weeks in advance for weekends. Popular slots are after 5PM and during the weekends.

Will you be on time for our appointment?

I will try my upmost best to arrive on time for every appointment. However, there are times when I will be later for our appointment due to unforseen circumstances. This could be due to a delay (heavy dematting needed) in the earlier appointment. Hence, I thank you for your kind understanding in advance.

I tried calling you but I was unable to reach you.

I am unable to answer most calls as I am usually grooming or driving. However, please feel free to drop me a text/Whatsapp or email and I will reply you at the soonest.